Services

Experience, Expertise and Partnership

Three simple but powerful words that embody who we are and what we stand for. With over two decades of experience delivering personalized solutions to many of the world’s leading companies, JMB has garnered a broad partner network designed to deliver customized client services with one goal in mind – creating seamless, cost-effective solutions that maximize your customer satisfaction and enhance your overall competitive position.

Our Services Suite

consulting
partner management
Payment Processing
technology solutions

Executive Advisory Services

You have a distinct vision for your business that inevitably will change based upon marketplace changes and the natural evolution of your organization. Powered by our expert team, we offer a range of services designed to guide your strategy – fostering growth, sustainability and business transformation. Whether you’re looking to increase market share, add new products and services or grow via acquisitions, we’ll work by your side to develop a strategy that aligns with your short and long-term planning.

  • Strategic guidance with strategy, modeling, forecasting, due diligence, reporting, automation and compliance
  • Contact Center Migration and Location Strategies
    • U.S. Domestic
    • Near-Shore
    • Off-Shore
    • Work from Home (WFH)
  • Contact Center Acquisition Support, Development and Execution
  • BPO Sourcing and Selection
  • Care and Customer Support (Omnichannel)
    • Acquisition
    • Sales/Lead Generation
    • Retention
    • Technical Support
    • Back Office
    • Specialty Campaigns
  • Account Receivables Management
    • Life Cycle Management
    • Pre Charge-Off
    • First Party
    • Third Party
    • Legal
    • Bankruptcy
    • Deceased
  • Strategic guidance with strategy, modeling, forecasting, due diligence, reporting, automation and compliance
  • Contact Center Migration and Location Strategies
    • U.S. Domestic
    • Near-Shore
    • Off-Shore
    • Work from Home (WFH)
  • Contact Center Acquisition Support, Development and Execution
  • BPO Sourcing and Selection
  • Care and Customer Support (Omnichannel)
    • Acquisition
    • Sales/Lead Generation
    • Retention
    • Technical Support
    • Back Office
    • Specialty Campaigns
  • Account Receivables Management
    • Life Cycle Management
    • Pre Charge-Off
    • First Party
    • Third Party
    • Legal
    • Bankruptcy
    • Deceased

Asset Sale Management

Asset sale management is a rapidly transforming landscape. It requires a unique partner with the experience, expertise, resources and partner network to succeed. One that can build a customized marketing plan and execute a comprehensive asset sale that simultaneously addresses regulatory compliance and exceeds financial goals, all while protecting the seller’s brand.

  • Customized Marketing Plan
  • Portfolio Sales Management
  • Robust Global Asset Sales Platform
  • Comprehensive Portfolio Analytics
  • Certified Debt Buyer Network Supporting both Regional and National Sales
  • International Buyers Network
  • Performing and Non-Performing Portfolios
  • Specialty Asset Classes
  • Vigorous Compliance, Legal Review and Data Protection
  • Industry Marketplace Trends and Best Practices
  • Customized Marketing Plan
  • Portfolio Sales Management
  • Robust Global Asset Sales Platform
  • Comprehensive Portfolio Analytics
  • Certified Debt Buyer Network Supporting both Regional and National Sales
  • International Buyers Network
  • Performing and Non-Performing Portfolios
  • Specialty Asset Classes
  • Vigorous Compliance, Legal Review and Data Protection
  • Industry Marketplace Trends and Best Practices

Merchant Payment Processing Solutions and Provider Services

Whether you are a local merchant or a worldwide e-Commerce merchant, we have a vast assortment of products and proprietary technologies to find the right solutions for your business. Unlike most technology companies that sell concepts, we are based in reality and offer integrated solutions to work with your current environment and systems. Select from our broad range of financial services and marketing products to not only increase profitability, but increase sales as well.

We offer a fully automated underwriting system, quick approvals (up and processing within 48 hours), along with individually tailored and innovative financial services and technology solutions to achieve your corporate goals.

Technology Solutions: AI-Driven Customer Experience Systems and Platforms

Even for the savviest of companies, remaining up-to-speed in today’s ever-changing technology landscape is more complicated than ever. Supported by a global partner network of industry technology leaders, JMB offers specialized insights and services designed to solve our clients’ most complex business challenges.

Debt Negotiator & Virtual Payment Agent

A frictionless end-to-end user experience that emulates the best contact center agent’s behaviors, reduces charge-offs and ensures state federal and regulatory compliance.

Technology Solutions: AI-Driven Customer Experience Systems and Platforms

Even for the savviest of companies, remaining up-to-speed in today’s ever-changing technology landscape is more complicated than ever. Supported by a global partner network of industry technology leaders, JMB offers specialized insights and services designed to solve our clients’ most complex business challenges.

Debt Negotiator & Virtual Payment Agent

A frictionless end-to-end user experience that emulates the best contact center agent’s behaviors, reduces charge-offs and ensures state federal and regulatory compliance.

  • Machine Learning AI
  • Multilingual Functionality
  • Advanced Fraud Protection
  • Chatbot & Callback Capabilities
  • Self-Authentication
  • Customized Payment Options
  • Increased Propensity to Pay
  • Dashboards with Real-time Reporting
  • End-to-End Solutions for Entirety of Customer Lifecycle
  • Dispute & Bankruptcy Handling
  • Document E-Sign for Hardship, Extension, Settlement, Deferments and Modifications
  • Compliance Driven: PCI-Compliant, SSAE, FDCPA, TCPA, Reg-F, HIPAA
  • Simplistic API-to-API Integration
  • Scan QR Code Pay Option
  • 24/7 Self Service Portal & Support
  • Multilingual Functionality
  • Advanced Fraud Protection
  • Chatbot & Callback Capabilities
  • Self-Authentication
  • Customized Payment Options
  • Increased Propensity to Pay
  • Dashboards with Real-time Reporting
  • End-to-End Solutions for Entirety of Customer Lifecycle
  • Dispute & Bankruptcy Handling
  • Document E-Sign for Hardship, Extension, Settlement, Deferments and Modifications
  • HIPAA, SSAE and PCI-Compliant
  • Simplistic API-to-API Integration
  • 24/7 Self Service Portal
  • 24/7 Support
Gamification and Performance Management System

A revolutionary employee gamification platform that uses game mechanics for employee engagement and management at the workplace. This unique platform integrates game elements to enhance employee performance and deliver real-time insights while motivating and boosting productivity.

Gamification and Performance Management System

A revolutionary employee gamification platform that uses game mechanics for employee engagement and management at the workplace. This unique platform integrates game elements to enhance employee performance and deliver real-time insights while motivating and boosting productivity.

  • Enhanced Employee Performance & Satisfaction
  • Increased Retention Rates
  • Lower Attrition Rates
  • Resource & Time-Saving Business Intelligence Tools
  • Actionable Insights
  • Improved Employee Engagement & Motivation
  • Improved Customer Experiences Resulting in Increased Customer Satisfaction
  • Enhanced Employee Performance & Satisfaction
  • Increased Retention Rates
  • Lower Attrition Rates
  • Resource & Time-Saving Business Intelligence Tools
  • Actionable Insights
  • Improved Employee Engagement & Motivation
  • Improved Customer Experiences Resulting in Increased Customer Satisfaction
Remote Workforce Collaboration & Supervision Platform

A next generation tool built to engage your work from home employees. This purpose-built tool designed for contact centers, empowers agents, supervisors and instructors with the ability to manage teams as if they were in a brick-and-mortar facility. Trailblazing Facial AI provides a one-of-a-kind view into customer interactions and empowers supervisors to proactively identify potential points of friction.

Remote Workforce Collaboration & Supervision Platform

A next generation tool built to engage your work from home employees. This purpose-built tool designed for contact centers, empowers agents, supervisors and instructors with the ability to manage teams as if they were in a brick-and-mortar facility. Trailblazing Facial AI provides a one-of-a-kind view into customer interactions and empowers supervisors to proactively identify potential points of friction.

  • Increased Employee Engagement & Productivity
  • Enhanced Agent Utilization
  • Improved Remote Compliance
    • Protect PII and PHI information from unauthorized access
    • Detect cell phones and other objects in work area
  • No Major IT Capex or Support Required
    • Application runs in a browser
    • No storage of video or audio files
  • Increased Employee Engagement & Productivity
  • Enhanced Agent Utilization
  • Improved Remote Compliance
    • Protect PII and PHI information from unauthorized access
    • Detect cell phones and other objects in work area
  • No Major IT Capex or Support Required
    • Application runs in a browser
    • No storage of video or audio files